![]() I’ve been contracting Google support for almost 3 weeks, and they keep saying “you will get an email for how to return it in 24hrs”, which has never arrived! How can I escalate and resolve this issue with Google? I have a pair of Pixel Buds, I believe the first generation, which is still in its guarantee period, but one of the buds has stopped working and cutting on/off every few seconds. Why is this do they just not care about helping people, believed all their products or services were flawless or a cost issue?Įven more concerning is that just like a few years back, customers are still being forced to seek help from social media platforms thanks to Google’s inexistent customer support. Why is Google’s customer support so horrible? Like everyone already knows but Google’s support is horrible why is that? Be it a consumer or business account people have always complained about them since they got big in the late 90’s or early 2000’s as being so hard to get incontact with compared to Microsoft, Apple, Yahoo, etc. The (lack of) support I just received on a DEFECTIVE phone was downright pitiful… Luckily, I’ve never needed support before, I guess. I’ve since encouraged countless friends and family to switch to Pixels as well. Why does Google despise their loyal customers? Why does Google even bother to make Pixel phones anymore if they hate the customers who buy them? I have been a loyal Pixel user since before there were Pixels (Nexus 6P). What’s even worse is they are coming from users of various Google products, implying the problem could be across the board. Reports of how bad Google’s customer service has become keep flooding Reddit. But clearly, this is something Google lacked at the time.Īnd while Google continues its heroics with cloud services, AI, and machine learning, quality customer service is still a challenge the company is yet to address nearly 3 years since unveiling its operations centers program. Granted, having quality customer support to help those affected out of such situations is of great importance. Given the tight integration between our lives and Google accounts, getting locked out means you lose access to your email, photos, contacts, Google Pay, among other crucial details. ![]() Last year, it emerged that many people had been left at the mercy of their fellow customers after Google locked them out of their accounts without any form of explanation.Īny attempts to reach out to Google customer support went in vain, which meant most ended up seeking help on platforms like Twitter and Reddit. While Google Fi cases were the major highlight back then, it wasn’t long before similar ordeals started trickling down to other Google products. It was a much-needed move by the search giant owing to the then-growing reports of terrible support many Google customers received from time to time. When Google announced plans to improve customer support through setting up new operations centers with nearly 5,000 agents, many across the wider Google family had high hopes. New updates are being added to the bottom of this story… Original story (from October 3, 2022) follows: ![]()
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